Thursday, March 8, 2018

2:10 PM - 3:10 PM

Salon 3

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Overview

Susan Johnson Taylor, Lois Brown, Jean Minkel

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Details

Client stories assist us in understanding the heart and soul of the client. The way we communicate with clients, families and caregivers, has a lot to do with who they are. We need to move from “what’s the matter”, to “what matters to you” to facilitate good equipment outcomes. Learning Objectives: 1. State at least two verbal and non-verbal styles of communication paramount to communicating to a client during the evaluation process 2. Identify at least two different learning styles and how to address them during the interview/evaluation process 3. Name at least three pertinent questions specific to client “story” that will directly impact addressing their functional outcome